Privacy policy
This Privacy Policy describes how Ant vs Bear Ltd (“we”) collects, uses, discloses, transfers, stores, retains or otherwise processes your information when the Company or individual (“you”) uses Ant vs Bear Ltd services and other products provided by Ant vs Bear Ltd (collectively, the “Services”).
This Privacy Policy applies to information collected in connection with the Services that we provide to you. Please read this Privacy Policy carefully. By continuing to interact with our Services, you are consenting to the practices in this Privacy Policy.
We value privacy, and equally, we respect yours. We are committed to keeping secure any information we obtain from you or about you.
INFORMATION WE COLLECT ABOUT YOU
Limited Data Access and Monitoring
Ant vs Bear Ltd is designed with your privacy in mind. We aim to limit our access to user data for marketing purposes, and client preferences only.
How We Use Your Data
We use data you put into our systems when you use our Services, Web App, or Mobile App, and for any other matter in relation to the Services.
Whenever a user interacts or creates an account, Ant vs Bear Ltd collects different kinds of data to be able to provide the Services thereon available.
Such information can be as follows:
1 - NON-Identifiable Information
This kind of information is data collected from Users automatically when they use the Services, Web App, or Mobile App, regardless of them being logged in or not. The information is NON-Identifiable, which means that we cannot or would not be able to identify a particular User with such data.
The gathered data in this category includes but is not limited to:
- IP Address.
- Device.
- Browser.
- Plugin details.
- Language preference.
- Time zone.
- Screen size.
- Operating System.
- Log Data.
- Usage Data.
The way this data is gathered is mainly from cookies, beacons, and third-party service logs and analytics tools.
Ant vs Bear Ltd Services, Web App, or Mobile App and Servers User Cookies. These are small files that are deposited by most Mobile Apps or Web Apps on your device which is where they are stored. By using the Services, you must consent to the use of cookies as we require them to keep the Services functional and efficient. At times we may also collect information from third-party cookies.
2 - Provided Information
This data is sent by you to Ant vs Bear Ltd to register an account on the Web App or Mobile App or to access and use the Services. You may do so directly, or you may choose to disclose such information through a third party. The data you decide to disclose and enter is stored by us on our servers and cloud systems. This information may include, but shall not be limited to the following:
a) Name.
b) Age/Birthday dates.
c) Email Address.
d) Location.
e) Password.
f) Gender.
g) Telephone numbers.
h) Descriptions.
i) Payment Information.
SOURCES OF INFORMATION WE COLLECT ABOUT YOU
We collect information about you from the following categories of sources:
- When you use our Services.
- When you submit information to us or allow us to access information about you.
- When you interact with our applications, hardware, software and forms of human services, and consultation.
- When you interact with our group companies and affiliates.
- Other sources, any other information provided by you.
HOW WE USE YOUR INFORMATION
We may collect, use, and share information about you for the following reasons:
Performing, Improving, and Developing Our Services
- Deliver the information and support your request, including technical notices, security alerts, and support and administrative messages such as to resolve disputes, collect fees, and provide assistance for problems with our Services.
- Determining whether the Services are available in your country or location.
- Developing new products and services.
- Displaying your historical transaction or appointment information.
- Improving, personalizing, and facilitating your use of our Services;
- Processing or recording payment transactions.
- Providing, maintaining, and improving our Services, which could include analytics information.
- Doing internal research, measuring, tracking, and analyzing trends and usage.
- Otherwise providing you with Ant vs Bear Ltd products and features you choose to use.
Communicating with You About our Services
- Sending you surveys and getting your feedback about our Services.
- Providing information about and promoting our Ant vs Bear Ltd services to you.
- Sending you information we think you may find useful or that you have requested from us about our products and services.
Protecting our Services and Maintaining a Trusted Environment
- Conducting investigations, complying with and enforcing applicable laws, regulations, legal requirements, and industry standards, and responding to lawful requests for information from the government or to a valid legal process.
- Contacting you to resolve disputes, collect fees, and help you with our Services.
- Debugging to identify and fix errors that impair how our Services function.
- Make sure you follow our terms of use or other applicable agreements or policies.
- Investigating, detecting, preventing, recovering from or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited, malicious, or illegal activities, or to otherwise help protect your account, including to dispute chargebacks on your behalf.
- Verifying or maintaining the quality and safety of our Services.
- Verifying your identity (e.g., through government-issued identification numbers).
Advertising and Marketing
- Marketing our Services to you; and
- Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners.
If we send you marketing emails, each email will have instructions on how you can “opt-out” of getting future marketing from us.
WHEN AND WITH WHOM WE SHARE YOUR INFORMATION
We may share the personal information described in the “Information We Collect About You” section with the following categories of service providers and third parties:
With our Affiliates and Group Companies
With our group companies and corporate affiliates, for the reasons outlined above. For example, we may share your information internally to understand how you engage with Ant vs Bear Ltd products to help make our Services better for you and for everyone and to help us build Services tailored to your preferences.
With our Service Providers
With service providers who help us provide, maintain, and improve our Services, partners, and other entities that help us provide the Services.
Business Transfers and Corporate Changes
- To a subsequent owner, co-owner, or operator of one or more of the Services; or
- If we do or try to do a corporate merger, consolidation, or restructuring (including during due diligence and negotiation of these); the sale of substantially all of our stock and/or assets; the financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.
Safety and Compliance with Law
If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from creditors, tax authorities, law enforcement agencies, in response to a garnishment, levy, or lien notice, etc.); (ii) to establish, exercise or defend our legal rights; (iii) to enforce or comply with our general terms or other applicable agreements or policies; (iv) to protect our or our customers’ rights or property, or the security or integrity of our Services; (v) for an investigation of suspected or actual illegal activity; or (vi) to protect us, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities.
With Your Consent
With your consent. For example:
- At your direction or as described at the time you agree to share; or
- When you authorize a third-party application or website to access your information.
With Others
With other companies who deliver services on our behalf.
Aggregated and Anonymized Information
Ant vs Bear Ltd may share (within our group of companies or affiliates, or with service providers or other third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services.
HOW LONG WE KEEP YOUR INFORMATION
We generally keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, you have the option to request the permanent deletion of your data at any time, and we will comply with such requests
Even after you deactivate your Services, we can retain copies of information about you and any transactions or Services in which you may have participated for a period that is consistent with applicable law, applicable statute of limitations, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our general terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.
YOUR DATA CHOICES
Your Information
You may access, change, or correct information that you have provided by logging into your Ant vs Bear Ltd account at any time or by making a request to us. We will need to verify your identity before granting access or otherwise changing or correcting your information.
You have the right to request the permanent deletion of your data at any time. Upon your request, we will take steps to remove your data from our systems.
Location Information
In order to provide certain Services, we may request access to location information, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain Services will not function properly and you will not be able to use those Services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, some of our web apps or mobile applications will no longer function. You also may stop our collection of location information via mobile application by following the standard uninstall process to remove all Ant vs Bear Ltd mobile applications from your device.
Promotional Communications
You can opt out of receiving promotional messages from Ant vs Bear Ltd by following the instructions in those messages, by informing the caller that you would not like to receive future promotional calls, or by changing your notification settings by logging into your Ant vs Bear Ltd account. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we may still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.
UK Privacy Rights
Subject to certain limitations and exceptions, if you are in the United Kingdom, you have the following rights under the UK General Data Protection Regulation (UK GDPR):
- Access to Personal Data: This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Correction of Personal Data: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request Erasure of Personal Data: This enables you to ask us to delete personal data when there is no good reason for us to continue processing it. You also have the right to ask us to delete your personal data when you have successfully exercised your right to object to processing, when we may have processed your information unlawfully, or when we are required to erase your personal data to comply with applicable law.
- Restriction of Processing Personal Data: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) when our use of personal data is unlawful, but you do not want us to erase it; (c) when you want us to hold personal data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of personal data, subject to our verifying whether we have an overriding legitimate interest to continue using it.
- Request Transfer of Personal Data: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: You can withdraw your consent at any time when we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
- Right to Object to Processing: You have the right to object to the processing of your personal data when it is based on legitimate interests (including profiling), direct marketing (including profiling), and processing for purposes of scientific/historical research and statistics.
- Right to Lodge a Complaint: If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's data protection supervisory authority.
- Explicit Consent: Consent must be explicit, informed, and freely given. Users need to actively opt into data collection, particularly for cookies and marketing.
- IP Address Collection: Prior consent shall be required in order to obtain your IP Address.
- Cookies and Third-Party Cookies: Users have the option to reject cookies that are not strictly necessary for the functioning of the service.
- Public Profile Information: Users can control the visibility of their personal data or adjust their privacy rights.
- Sharing with Affiliates and Group Companies: Personal data sharing with the group of companies of Ant vs Bear Ltd will provide clear, specific information regarding the purpose of such transfers and the jurisdictions involved.
- Third-Party Service Providers and International Transfers: You will be communicated by Ant vs Bear Ltd if this happens.
- Retention Policy: Your information will be kept by Ant vs Bear Ltd for 2 years after which it will be deleted.
- Changes to Privacy Policy: You will be notified of any material changes in this policy.
To exercise any of these rights, please contact our support team. We will respond to any such request within one month of receiving it, but this period may be extended by two further months where necessary, considering the complexity and number of requests.
We will not discriminate against any individual for exercising any right made available under the UK GDPR.
Rights of California Residents
Ant vs Bear Ltd, to the extent required by any applicable law, disclose, delete or take any other action with respect to any of personal data that is collected by us from residents of California. Residents of California may make a request pursuant to the California Consumer Privacy Protection Act (the “California Act”) to have us, among other things:
- Disclose to you:
- The categories of your personal data that is collected by us.
- The categories of sources from whom or which such personal data is collected by us.
- The purposes for our collecting such personal data.
- The categories of third parties to whom or which we transfer such personal data.
- The specific pieces of such personal data collected by us.
- If such personal data is sold or disclosed for a business purpose to a third party, the categories of such personal data that are sold or disclosed for a business purpose, and the categories of third parties to which or whom such personal data are sold or disclosed for a business purpose.
- Except in certain circumstances, delete your personal data that is collected by us.
Any such request by an individual under the California Act (1) can only be made twice in a 12-month period, (2) will require the collection of certain information by us to verify the identity of such individual, and (3) can be submitted to us with our support team. We will respond to any such request within 45 days after receiving it.
We will not discriminate against any individual for exercising any right made available to such individual under the California Act.
European Privacy Rights
Subject to certain limitations and exceptions, if you are in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- Access to personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Correction of personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of personal data. This enables you to ask us to delete personal data when there is no good reason for us to continue to process it. You also have the right to ask us to delete your personal data when you have successfully exercised your right to object to processing, when we may have processed your information unlawfully or when we are required to erase your personal data to comply with applicable law.
- Restriction of processing personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) when our use of personal data is unlawful, but you do not want us to erase it; (c) when you want us to hold personal data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of personal data, subject to our verifying whether we have an overriding legitimate interest to continue using it.
- Request transfer of personal data. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
- Right to withdraw consent. You can withdraw your consent at any time when we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
- Right to Object to Processing. You have the right to object to the processing of your personal data when it is based on legitimate interests (including profiling), direct marketing (including profiling), and processing for purposes of scientific/historical research and statistics.
- Right to Data Portability. You have the right to request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format. This right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
- Right to Lodge a Complaint. If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority, particularly in the member state of your habitual residence, place of work, or place of the alleged infringement.
- Explicit Consent: Consent must be explicit, informed, and freely given. Users need to actively opt in to data collection, particularly for cookies and marketing.
- IP Address Collection: Prior consent shall be required in order to obtain your IP Address.
- Cookies and Third-Party Cookies: Users have the option to reject cookies that are not strictly necessary for the functioning of the service.
- Public Profile Information: Users can control the visibility of their personal data or adjust their privacy rights.
- Sharing with Affiliates and Group Companies: Personal data sharing with the group of companies of Ant vs Bear Ltd will provide clear, specific information regarding the purpose of such transfers and the jurisdictions involved.
- Third-Party Service Providers and International Transfers: You will be communicated by Ant vs Bear Ltd if this happens.
- Retention Policy: Your information will be kept by Ant vs Bear Ltd for 2 years after which it will be deleted.
- Changes to Privacy Policy: You will be notified of any material changes in this policy.
To exercise any of these rights, please contact us through our support team. We will respond to any such request within one month of receiving it, but this period may be extended by two further months where necessary, considering the complexity and number of requests.
We will not discriminate against any individual for exercising any right made available under the GDPR.
AGE LIMITATION
Unless allowed under applicable law in your jurisdiction, our Services are general audience services not directed at individuals under the age of 18. If we learn that any information we collect has been provided by an individual under the age of 18, we will promptly delete that information.
LINKS TO OTHER WEBSITES
The Service may contain links to other websites not operated or controlled by Ant vs Bear Ltd including social media services ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.
DATA TRANSFERS
Your Personal Data may be transferred to a third country, that third country may not offer the same level of data protection as your home country. By using our Services, you understand and acknowledge that your Personal Data will be processed by servers in other countries and may be disclosed to our service providers and affiliates in other jurisdictions.
HOW WE SECURE INFORMATION
We take measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, and misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you with the assistance of third-party service providers.
In the event that we receive a lawful request from an authority to disclose user data, we will make reasonable efforts to notify you prior to disclosure, unless we are legally prohibited from doing so.
COOKIE POLICY AND OTHER SIMILAR TECHNOLOGIES
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our sites. By continuing to browse the sites, you are agreeing to our use of cookies, and the terms of this policy ("Cookie Policy"). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-commerce payment processing Services.
- Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website work, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These cookies are used to recognize you when you return to our Website. They enable us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our websites, the pages you have visited, and the links you have followed.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our sites.
EXAMPLES ON HOW WE MIGHT USE YOUR COOKIES
The following are some examples of information that we collect and how we may use it:
- We may collect and store details of how you use our Website and Services. Except in limited instances to ensure the quality of our Services over the Internet, such information will not be associated with your IP address.
- We may collect information such as your language, inferred zip code or area code, unique device identifier, referrer URL, location, and time zone so that we can better understand customer behavior and improve our Services.
- We may collect information regarding customer activities on our websites and platforms, which is used to understand which parts of our Website and Services are of most interest. This data is aggregated and thus is considered non-personal information for the purposes of this Cookie Policy and our Privacy Policy.
LENGTH TIME OF THE COOKIES
The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you close your browser. Persistent cookies stay on your browsing device until they expire or are deleted.
OTHER SIMILAR TECHNOLOGIES USED
In addition to cookies, we may use other similar technologies, like web beacons to track users of our website and Services. Web beacons, or "clear gifs," are tiny graphics with a unique identifier, similar in function to cookies. They are used to track the online movements of web users to perform our Services.
In contrast to cookies, which are stored on a user's computer hard drive or device, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We and our third-party service provider employ web beacons for the reasons stated above (under "Cookies"), but primarily to help us better manage content on our Services by informing us which content is effective.
We may also use so-called "Flash Cookies" (also known as "Local Shared Objects or "LSOs") to collect and store information about your use of our Services, fraud prevention, and other site operations.
STORAGE AND PROCESSING
We may process and store your personal data, and use third-party service providers to do so, in the United Kingdom, United States, Canada, European Union, and other countries. These service providers process data on our behalf for purposes such as authentication, marketing, and analytics. When transferring data internationally, we ensure compliance with applicable data protection laws by relying on safeguards such as Standard Contractual Clauses or adequacy decisions approved by the European Commission.
CHANGES TO THE PRIVACY AND COOKIE POLICY
Ant vs Bear Ltd reserves the right to, and may from time to time, make changes to this privacy policy. If this policy changes, the revised policy will be posted on the Ant vs Bear Ltd home page, and a notification will be provided through the Services or by other reasonable means. Please check this policy on the site frequently. Your continued use of Ant vs Bear Ltd constitutes acceptance of such changes in this policy, except where further steps are required by applicable law. It is your responsibility to review the Privacy and Cookie Policy periodically. This policy was last updated on the date set out at the end of the policy.
CONTACT US
You can contact our privacy team with any questions or concerns at the address below.
Please contact our privacy team with any questions or concerns to the support team.
LAST UPDATED: March 17, 2025
